Quality (Product and Process) and Continuous Improvement Manager

Omega PLC is one of Britain's fastest-growing suppliers of premium-quality kitchens to the housebuilding market. Our kitchens are built to last, with a range of brands to offer developers, ensuring everyone has the right information at the right time.

Role Purpose:

• Develop and lead a Quality and CI function committed to achieving the highest levels of process and product quality, and excellent levels of customer service.
• Drive a culture of continuous improvement and personal and collective ownership of all aspects of quality.
• Lead Change Manager for driving behavioural change, culture and ownership amongst internal and external supply.
• Business lead in developing and implementing strategies to drive all aspects of product quality, process quality and continuous improvement.
• Key responsibility for developing, implementing, and maintaining an integrated management system to ensure regulatory compliance, mitigate risks, and drive continuous improvement across the organisation. 
• Develop quality standards to ensure the Business, Suppliers and their employees and operational procedures always meet these standards.
• To actively support the Operational Leadership in envisioning, developing, and implementing.

Key Responsibilities:

Quality

• Ensure all existing processes meet safety, legal and all other national or international standards, constantly seeking ways to adapt and improve.
• Transition the Business from a quality-checked approach to quality-assured environment.
• Actively lead drive to ensure right first-time delivery to our customers.
• To design quality standards, procedures and specifications in line with business objectives.
• Monitoring performance, creating compliance reports and collecting feedback from customers, business functions and employees.
• Actively participate in new product development to ensure they meet quality standards before launch.
• To benchmark, develop and ensure compliance with industry standards.
• Lead the Quality Team in all aspects of their daily functions.
• Demonstrate robust, visible and focused leadership of the department.
• To extend and empower a culture of quality ownership and excellence across all aspects of the business.
• Constantly challenge the Business to drive continuous improvement and lean principles, using data to identify opportunities and solutions.
• To develop internal and external compliance and audit processes to ensure continued improvement across all supply and process areas.

Key Relationships:

Within own department

• Provide Quality leadership that sets clear objectives and expectations across the entire Department and business.
• Work closely with internal and field-based teams to ensure all regulatory requirements, standards and behaviours are clearly understood and met across all parts of the business.
• To support the development and improvement of the team to help achieve required business targets.
• Provide information to support the Operations Directorate and other departments within the business with appropriate feedback to improve business compliance and quality performance.

Across other departments

• Work collaboratively with / challenge other teams within the business / supplier base to create a zero tolerance of any form of quality failure.
• Develop and utilise a general awareness of other department processes to recognise the impact of own activities on other areas of the business. 

External customers:

• Demonstrate clear commitment and ownership of all aspects of quality.

Skills, knowledge and experience:

Essential / Desirable

• Educated to Degree level or equivalent management experience.
• Quality Assurance qualification from an accredited body, for example CQI certificate / diploma or through experience. 
• ISO9001:2015 Internal Auditor qualification.
• Experienced in managing and implementing Quality Management Systems. 
• Experience in carrying out internal and external Quality Audits. 
• Strong people management, change management and leadership skills
• Sound experience / understanding of business analytics.
• Competent in PCs and advanced system usage.
• Previous experience of working in a senior management level within a business-to-business sales and quality environment.
• Proven track record of change and performance delivery.
• Ability to define and deliver quality and continuous improvement initiatives, performance enhancements and overcome barriers to success.

Any other comments:

• Must be required to travel and work away from home for training and development purposes. 

Apply now and help us deliver outstanding results for our customers! Send your CV and a cover letter to: jobs@omegaplc.co.uk