Customer Care & Relationship Manager

Omega PLC is one of Britain's fastest-growing suppliers of premium-quality kitchens to the housebuilding market.

What we offer:

• A permanent, full-time role.
• Competitive salary (based on experience).
• 33 days annual leave (including bank holidays & Christmas shutdown)
• Life insurance & PHI.
• Pension scheme (4.5% - 6% matched employer contribution)
• Attractive staff kitchen discounts.
• Free on-site parking, 

Key Responsibilities:

• Lead and develop the Customer Relationship & Care Team.
• Embed a culture of accountability and service excellence.
• Ensure timely resolution of customer issues with SLA, KPI, and legal frameworks.
• Apply data and AI to drive continuous improvement.  
• Collaborate cross-functionally to support issue resolution and internal processes.
• Promote clear, effective customer communication.
• Deliver results in a fast-paced environment while modelling company values. 

Ideal Candidate Profile:

• Strong leadership, communication, and people management skills.
• Solid grasp of business analytics and systems.
• Proven success in B2B sales and customer service at a senior level.
• Track record of driving change and performance. 

• Skilled in delivering continuous improvement and overcoming challenges. 

   

If you’re ready to bring your skills to a company that values innovation, quality, and people, we’d love to hear from you!

Send your CV and a cover letter to: jobs@omegaplc.co.uk