---
title: Quality (Product and Process) and Continuous Improvement Manager
date: 2025-11-26T09:54:00+00:00
author: Paige
canonical_url: "https://www.omegakitchens.co.uk/careers/contracts-live-site-manager"
section: Careers
---
---

Quality Department

 

# Quality (Product and Process) and Continuous Improvement Manager

  Apply  

 

Full Time

 

Thorne

 

DOE

 

 

 

 

 

 

 ### About Us

 

 

 

  Omega PLC is one of Britain's fastest-growing suppliers of premium-quality kitchens to the housebuilding market. Our kitchens are built to last, with a range of brands to offer developers, ensuring everyone has the right information at the right time.

 

 

 

 

  ### The Role

 

 

 

  **Role Purpose:**

- Develop and lead a Quality and CI function committed to achieving the highest levels of process and product quality, and excellent levels of customer service.
- Drive a culture of continuous improvement and personal and collective ownership of all aspects of quality.
- Lead Change Manager for driving behavioural change, culture and ownership amongst internal and external supply.
- Business lead in developing and implementing strategies to drive all aspects of product quality, process quality and continuous improvement.
- Key responsibility for developing, implementing, and maintaining an integrated management system to ensure regulatory compliance, mitigate risks, and drive continuous improvement across the organisation.
- Develop quality standards to ensure the Business, Suppliers and their employees and operational procedures always meet these standards.
- To actively support the Operational Leadership in envisioning, developing, and implementing.

**Key Responsibilities:**

***Quality***

- Ensure all existing processes meet safety, legal and all other national or international standards, constantly seeking ways to adapt and improve.
- Transition the Business from a quality-checked approach to quality-assured environment.
- Actively lead drive to ensure right first-time delivery to our customers.
- To design quality standards, procedures and specifications in line with business objectives.
- Monitoring performance, creating compliance reports and collecting feedback from customers, business functions and employees.
- Actively participate in new product development to ensure they meet quality standards before launch.
- To benchmark, develop and ensure compliance with industry standards.
- Lead the Quality Team in all aspects of their daily functions.
- Demonstrate robust, visible and focused leadership of the department.
- To extend and empower a culture of quality ownership and excellence across all aspects of the business.
- Constantly challenge the Business to drive continuous improvement and lean principles, using data to identify opportunities and solutions.
- To develop internal and external compliance and audit processes to ensure continued improvement across all supply and process areas.

**Key Relationships:**

***Within own department***

- Provide Quality leadership that sets clear objectives and expectations across the entire Department and business.
- Work closely with internal and field-based teams to ensure all regulatory requirements, standards and behaviours are clearly understood and met across all parts of the business.
- To support the development and improvement of the team to help achieve required business targets.
- Provide information to support the Operations Directorate and other departments within the business with appropriate feedback to improve business compliance and quality performance.

***Across other departments***

- Work collaboratively with / challenge other teams within the business / supplier base to create a zero tolerance of any form of quality failure.
- Develop and utilise a general awareness of other department processes to recognise the impact of own activities on other areas of the business.

***External customers:***

- Demonstrate clear commitment and ownership of all aspects of quality.

**Skills, knowledge and experience:**

***Essential / Desirable***

- Educated to Degree level or equivalent management experience.
- Quality Assurance qualification from an accredited body, for example CQI certificate / diploma or through experience.
- ISO9001:2015 Internal Auditor qualification.
- Experienced in managing and implementing Quality Management Systems.
- Experience in carrying out internal and external Quality Audits.
- Strong people management, change management and leadership skills
- Sound experience / understanding of business analytics.
- Competent in PCs and advanced system usage.
- Previous experience of working in a senior management level within a business-to-business sales and quality environment.
- Proven track record of change and performance delivery.
- Ability to define and deliver quality and continuous improvement initiatives, performance enhancements and overcome barriers to success.

**Any other comments:**

- Must be required to travel and work away from home for training and development purposes.

 

 

 

 

  Apply now and help us deliver outstanding results for our customers! **Send your CV and a cover letter to:** [**jobs@omegaplc.co.uk**](mailto:jobs@omegaplc.co.uk)

 

 

 

 

      ## Ready to take on your next challenge?

Please fill out this form and upload your CV and a covering letter. We can’t wait to hear from you.

 

 

 

 

       ![Illustration](https://omega-kitchens.transforms.svdcdn.com/production/generic/Illustration.png?w=590&fm=jpg&auto=compress&fit=crop&dm=1761564062&s=dfc28881db2ddef88bc7fd25b41e84e0)